Policies

Polices are always changing and being updated. Please note that policies can and do change at any time.

 

Many bracelets, necklaces, earrings and rings can be customized and are made to order. Your wait time depends on how many orders are already in place.
Please contact me for a shipping time line estimate. Usual lead time is approximately 7 to 10 days (*unless otherwise indicated) for custom, made to order jewelry.

Every piece of jewelry here at Cindy's Art & Soul has been handcrafted by me by hand in my studio. I do not have employees for any aspect of my business. This means you will receive a personalized, unique piece of jewelry you wont find anywhere else. Each and every piece of jewelry I sell is handcrafted with care and with loving intent.Because of the unique nature of creating hand crafted jewelry, and although I may sometimes try, I cannot guarantee that any two pieces will be exactly alike.

I appreciate all my customers and will do everything in my power to create a pleasurable shopping experience for you!

Please do not steal images. All art work, beads, photographs, words and anything else contained herein are copyright by artist Cindy Pack and may not be copied or reproduced in any fashion without expressed written permission.

I take great pride in my work. If there is something wrong with your order, please let me know. If you are unhappy with your purchase, you must let me know within 7 days of receiving it. If you don't contact me within this time frame, I will know that you are happy with your purchase and I will be happy because you liking and are enjoying it.  Returns must be made within 30 days.

Please note that shipping charges are not refundable.  All returns/exchanges must be shipped back in new, unworn condition, with all of the original packaging material and gift packaging. All shipping fees to return the item(s) are the sole responsibility of the buyer.

Custom, personalized, and wholesale orders are final sales and are not returnable. Made to order items are all considered custom orders. Please read listing details. Uneven or crooked letters are not considered a defect but rather a beautiful effect of hand stamped jewelry.
In the event that an item is returned, you will receive a refund within 30 days of the return item being received back, minus any shipping charges. No cash refunds, sorry.

All items are shipped via USPS Mail with delivery confirmation for a single flat rate. (US customers only) I ship to the US and Canada at this time. All other countries ship through my Etys shop at this time. I will ship to the payment address only. If it's incorrect, please make any changes you need to before you pay so that I have the correct address. Exceptions/shipping to another address is handled on a case-by-case basis, so contact me first about it and we'll discuss your situation

All jewelry must be paid for before shipping. Custom orders will be paid in full before any work begins. I accept all major credit cards and Paypal for payment. No cash or checks will be accepted as of October 2014.