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Do you ship internationally and what is the cost?
Yes. The cost depends on the item and where you are located. International shipping prices range from $8.90 to $14.90. Please contact me for questions about international shipping.
Who makes the jewelry here?
I make every piece of jewelry that I sell. Every necklace, bracelet and earring set is lovingly handcrafted by yours truly. I have no employees!
How long will it take to receive my jewelry?
Creation times will depend on how many orders are in place ahead of you currently. On average most items will ship in 7 to 10 business days. Expect longer wait times during the months of November and December as these are typically my busiest months.
Can you do a rush order for me?
I do not do rush orders for a couple of reasons. One, it causes me stress and I find that my work suffers. It's not fair to other customers who have already placed an order. I cannot guarantee rush shipping.
If I'm not happy, can I return it?
You can return anything that has not been personalized, damaged or worn within 30 days of purchase. See my policy page for more on returns.
I lost an earring that you made for me. Can you make me just one earring to replace the lost one?
Yes! Please mail me your remaining earring so I can match it and you will only be charged for the new earring.
My jewelry looks dirty. How can I restore it to the way it was when I bought it?
Sunshine brand polishing cloths are the best way to clean your tarnished silver, copper, brass and bronze jewelry. You can purchase these at most bead stores locally or online. If you have jewelry with a brushed finish, you may use a super fine steel wool. Be sure to rinse after to remove any loose wool from the jewelry. And dry completely.
I have metal sensitivity. Is your jewelry real silver?
All my listings will state exactly what metals are used. My silver jewelry will either be pure fine silver (99.9%) or sterling silver (92.5%). My ear wires are always handcrafted from genuine sterling silver.
Do you do custom orders?
I will customize just about any of the designs you see on my site past or present. I am not doing new custom orders or working one on one with clients to create new designs. If you see a design on my site and want to customize it by adding a charm or making small changes please contact me and we can work out the details.